At vionift, we take your privacy seriously. This
document explains how we collect, use, and
protect your personal information when you
interact with our financial education services.
We've written this policy in plain language
because transparency matters to us.
This privacy policy complies with the Australian
Privacy Principles under the Privacy Act 1988
(Cth) and applies to all personal information we
handle.
Information We Collect
We collect information that helps us deliver
quality financial education and support your
learning journey. The type of data we gather
depends on how you interact with our services.
Personal Information You Provide
When you register for our programs or contact
us, we collect:
- Name, email address, and phone number
- Educational background and professional
experience
- Payment information and billing details
- Course preferences and learning goals
- Communication history with our team
Technical Information
Our website automatically collects certain
technical data to improve your experience:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website and search terms used
Important Note: We don't
collect sensitive information such as health
records, criminal history, or detailed
financial account information unless
specifically required for program
administration and with your explicit
consent.
How We Use Your Information
We use your personal data to provide educational
services and maintain our relationship with you.
Here's what that looks like in practice.
Primary Uses
- Enrolling you in courses and managing your
learning progress
- Processing payments and sending billing
statements
- Responding to your questions and providing
support
- Sending course materials and program updates
- Improving our curriculum based on student
feedback
- Meeting legal and regulatory requirements
Marketing Communications
With your permission, we may send you
information about new courses, upcoming
programs, and relevant financial education
content. You can opt out of marketing emails at
any time using the unsubscribe link in our
messages.
Data Storage and Security
Protecting your information isn't just a legal
requirement for us—it's fundamental to how we
operate. We've built security into every aspect
of our data handling.
Our Security Measures
- SSL encryption for all data transmitted
through our website
- Secure servers hosted in Australian data
centres
- Regular security audits and vulnerability
assessments
- Restricted access to personal information
within our team
- Strong password requirements and
multi-factor authentication
- Regular staff training on data protection
practices
Data Retention
We keep your personal information for as long as
necessary to provide our services and meet legal
obligations. Student records are typically
retained for seven years after course completion
to comply with Australian education regulations.
|
Data Type
|
Retention Period
|
Reason
|
|
Course enrollment records
|
7 years
|
Legal compliance and certification
verification
|
|
Payment information
|
7 years
|
Tax and accounting requirements
|
|
Marketing communications
|
Until opt-out
|
Ongoing service updates
|
|
Website analytics
|
26 months
|
Performance analysis
|
Sharing Your Information
We don't sell or rent your personal data to
third parties. However, we do share information
with trusted partners who help us deliver our
services.
Service Providers
We work with carefully selected companies that
assist with:
- Payment processing and financial
transactions
- Email delivery and communication platforms
- Cloud storage and data hosting
- Analytics and website performance monitoring
All service providers are contractually required
to protect your information and use it only for
the specified purposes.
Legal Requirements
We may disclose your information if required by
law, court order, or government regulation. This
includes cooperating with law enforcement or
regulatory authorities when legally obligated to
do so.
Your Privacy Rights
Under Australian privacy law, you have several
rights regarding your personal information.
We're committed to helping you exercise these
rights.
Access Your Information
You can request a copy of the personal
data we hold about you. We'll provide this
within 30 days of your request.
Correct Inaccurate Data
If you notice errors in your information,
let us know and we'll update our records
promptly.
Request Deletion
You can ask us to delete your personal
information, subject to any legal
retention requirements we must follow.
Withdraw Consent
You can withdraw your consent for
marketing communications or other optional
data uses at any time.
Object to Processing
You have the right to object to certain
types of data processing, particularly for
marketing purposes.
Lodge a Complaint
If you're concerned about how we handle
your data, you can contact the Office of
the Australian Information Commissioner.
How to Exercise Your Rights:
Contact our privacy team at
contact@vionift.com with your request. We'll
verify your identity and respond within 30
days. There's no charge for most requests,
though we may apply a reasonable fee for
excessive or repetitive requests.
Cookies and Tracking
Our website uses cookies to enhance your
browsing experience and understand how visitors
interact with our content.
Types of Cookies We Use
-
Essential cookies: Required
for basic website functionality and security
-
Analytics cookies: Help us
understand how visitors use our site
-
Preference cookies: Remember
your settings and choices
-
Marketing cookies: Used to
show relevant content and measure campaign
effectiveness
You can control cookies through your browser
settings. However, disabling certain cookies may
affect your ability to use some features of our
website.
International Data Transfers
Your information is primarily stored on servers
located in Australia. In some cases, our service
providers may process data outside Australia.
When this happens, we ensure appropriate
safeguards are in place through:
- Standard contractual clauses approved by
Australian authorities
- Certification under recognized data
protection frameworks
- Other legally approved transfer mechanisms
Children's Privacy
Our financial education programs are designed
for adults. We don't knowingly collect
information from individuals under 18 years of
age without parental consent. If you believe
we've inadvertently collected data from a minor,
please contact us immediately.
Changes to This Policy
We review and update this privacy policy
regularly to reflect changes in our practices
and legal requirements. When we make significant
changes, we'll notify you via email or through a
prominent notice on our website.
The "Last Updated" date at the top of this page
shows when the most recent changes took effect.
We encourage you to review this policy
periodically to stay informed about how we
protect your information.
